About this opportunity
Sanofi lists this Head of AI-Driven Digital Customer Engagement Platform opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Sanofi is seeking a Head of AI-Driven Digital Customer Engagement Platform to lead the end-to-end migration from OneCRM to a next-gen CEMP, spanning 13,000 users across 45 countries. The role focuses on AI-native engagement, governance, and a scalable, voice/chat-first Concierge for Field interface.
You will own the platform roadmap, collaborate with GBUs and markets, and drive data, AI, and privacy controls to enable an AI-augmented customer experience at scale.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.