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Publix Super Markets, Inc.

Head of CCSM Analytics & Customer Insights

lakeland, FL

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Job description

Publix Super Markets, Inc. is seeking a senior leader to drive analytics strategy for Customer Care and Social Media (CCSM).

You will shape the analytics roadmap, govern data architecture, and lead a cross-functional team to deliver insights that improve customer experience and protect the Publix brand. You will translate feedback, operational data, and social signals into actionable intelligence, define performance metrics, and deliver reporting capabilities that inform strategic decisions

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Worksite address

lakeland, FL, 33809, US

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