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Job description
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Lead, mentor, and develop a team of 6 account managers, ensuring the team consistentlydelivers high-quality client service
Oversee the day-to-day operations of the account management function, ensuring client needs are met and expectations exceeded
Build and maintain strong relationships with senior stakeholders within key accounts,ensuring long-term partnerships
Develop and implement strategies for account growth, identifying opportunities forupselling and cross-selling services
Collaborate with cross-functional teams, including sales, delivery, and marketing to alignclient goals with company capabilities
Monitor and report on account performance, client satisfaction, and other KPIs, providingstrategic insights to leadership
Ensure client retention through regular engagement, identifying and mitigating risks beforethey impact the partnership
Drive continuous improvement initiatives within the account management team to optimizeprocesses and client outcomes
Stay up to date with industry trends and market developments to anticipate client needsand adapt services accordingly
Qualifications8+ years of experience in account management, client services, or customer success, withat least 3 years in a leadership role
Proven ability to lead and inspire a high-performing team
Strong relationship-building and communication skills, with a track record of managing keyaccounts
Demonstrated success in growing client relationships and driving revenue throughupselling and cross-selling
Ability to work effectively in a fast-paced environment and manage multiple priorities
Experience in the software development or IT consulting industry is highly desirable
Strong analytical skills with the ability to leverage data to drive decisions
Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus
About usAt Vention, we assemble senior-level, dedicated teams of developers to help fast-growing startups and innovative enterprises drive impact and achieve their goals. We’ve delivered solutions across multiple domains, including fintech, proptech, adtech, healthtech, e-commerce, and more.
Our culture is rooted in the belief that ongoing growth benefits employees and the company alike. Because of that, we offer:
Personalized career development: An individualized approach to career development, tailoring growth plans to every role
Cross-departmental collaboration: Work with diverse teams for a holistic understanding of the tech industry
Access to corporate soft skills development & training: Attend engaging webinars and courses to nurture your skills
And that's not all! We also offer:
100% health insurance (including family plans), dental and vision coverage, and FSA/HSA options
401(k) with up to 4% company match
9 company holidays + 2 floating holidays
2 weeks vacation in the first year; accrual rates increase over time
1 week winter break
Employee assistance program
Insperity marketplace
Peloton membership
Base Salary: $175,000. On Target Earnings: $350,000 - $400,000 (base + bonuses)
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Please note: Vention will process your personal data to conduct the recruitment process perApplicant Information Clause . Please take a moment to read it and check the boxes before submitting your application.I agree to the processing of my personal data by Vention Solutions Inc. with its registered office in Ewing (New Jersey, USA) per Applicant Information Clause .
I agree to receive from Vention Solutions Inc. with its registered office in Ewing (New Jersey, USA), via e-mail, information about Vention news and events.
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Worksite address
new york, NY, 10261, US
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