About this opportunity
Ghost AI lists this Head of Client Services (San Mateo County) opportunity in san mateo county, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Head of Client Services | $5M Raised | AI-Native Insurance Startup | Hybrid Ghost AI is partnering with a well-funded, seed-stage AI startup reimagining how commercial insurance works.
Commercial insurance still relies on manual workflows, PDFs, and spreadsheets to make high-stakes decisions. This team is building an AI-native platform to change that — helping businesses with complex, real-world operations price and manage risk more intelligently.
With $5M raised and an experienced founding team spanning AI, engineering, and insurtech , this is an opportunity to join early, take ownership, and help build a client servicing function from the ground up.
Why Join?
$150,000 - $200,000 (OTE: $125K - $235K))
Sustainable pace: Four days a week in the San Mateo office, with Fridays working from home.
Build from zero: Shape the client servicing function and establish the playbook as the business grows.
Influence the product: Work directly with engineering to turn real client pain points into AI-powered solutions.
Real ownership: Join a flat, high-autonomy team where your decisions have an immediate impact.
Early-stage upside: Flexible compensation balancing base salary OTE and equity.
The Opportunity
They're looking for a Head of Client Services to own mid-market client relationships end to end, build scalable servicing processes, and help shape how AI transforms the customer experience.
What you'll do:
This is not a pure new business/sales role — it's a client servicing and account management role.
Own a portfolio of mid-market accounts across onboarding, renewals, retention, and day-to-day servicing.
Build client service playbooks and processes from scratch in a high-ownership startup environment.
Partner directly with the CTO and engineering team to identify opportunities to automate servicing workflows using AI.
Support seamless sales-to-onboarding handoffs and resolve client escalations.
Help grow and lead a client servicing team as the business scales.
What They're Looking For
6–15 years in client services or customer success, with end-to-end ownership of mid-market commercial accounts .
Some experience managing or hiring account managers / customer success teams.
Background servicing a c omplex or regulated product in tech, financial services, insurtech, accounting, or construction / real estate software.
Comfortable experimenting with AI tools and automation to improve workflows.
A hands-on operator who enjoys building processes, improving products, and owning outcomes.
Insurance experience is a plus, not a requirement however you must have experience in a regulated environment onboarding mid-market commercial clients.
Ready to build something from the ground up and redefine how AI transforms commercial insurance?
This is your chance to shape a function, influence the product, and make a lasting impact from day one. Apply through Ghost AI to be part of what's next
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.