Head of Commercial Customer Programs (Domestic & International)

Job description

About AeroCore Technologies

AeroCore Technologies is redefining aviation maintenance. As the inventor and patent holder of Nucleated Foam Technology, we engineer industry-leading solutions that elevate all aspects of the engine wash program — helping our customers clean better, operate quicker, and fly longer, across both military and commercial aircraft.

Join a team building technology that delivers the largest return‑on‑investment in the industry, reducing costs, increasing operational speed, and protecting long‑term engine health from day one. Here, your work directly shapes how operators, maintenance crews, and program leaders experience less downtime and stronger engine performance.

Headquartered in Brownsburg, Indiana, AeroCore operates across multiple sites throughout the United States and internationally — offering the opportunity to grow your career alongside a company bringing cutting‑edge technology to where customers need it most. We’re proud to have been recognized as a Best in Class Workplace Culture & Employee Appreciation winner by USA Today Top Workplaces in both 2025 and 2026—an achievement that reflects the strength, dedication, and passion of our people.

Role Summary

AeroCore is hiring a Head of Commercial Customer Programs to drive follow‑through across customer accounts, proposals, contracts, meetings, and internal coordination — removing execution overhead so commercial leadership can focus on strategy and relationships, not logistics. This person owns program operations across AeroCore's domestic and international commercial customer base, standardizing how the organization tracks commitments, prepares for engagements, and manages account cadences at scale.

This is a highly cross‑functional role for someone organized, responsive, credible with customers, and comfortable operating across both defense and commercial aviation environments, as well as multiple regions, time zones, and customer types.

Role Specifics

Location: Indianapolis, Indiana preferred

Position Type: Full‑time, salaried

Travel Required: Up to 20%

Roles & Responsibilities

Own follow‑up and coordination across key domestic and international commercial customer accounts

Track commitments, action items, milestones, site readiness dates, and escalations

Build and maintain a centralized operating cadence for customer updates, weekly status reporting, and quarterly reviews

Prepare leaders for customer and internal meetings so they arrive briefed and focused on decisions, not logistics

Coordinate meeting content, presentation materials, and account review inputs

Standardize recurring business development and program materials: proposals, templates, briefing content

Conduct first‑pass review of NDAs, contracts, and customer documents; flag deviations and route for rapid approval

Support handoff and coordination between business development, program execution, operations, and leadership as accounts move through their lifecycleStructure account management rhythms: monthly pulse checks, quarterly leadership engagements, annual executive touchpoints

Create systems and templates that reduce one‑off work and improve repeatability across accounts and regions

Surface risks early when timelines, deliverables, or customer commitments begin to slip

Role Requirements

Strong background in program coordination, project management, or chief of staff–style roles

Proven ability to manage multiple parallel workstreams with speed and precision

Excellent written and verbal communication skills

Comfortable engaging senior leaders and representing the organization to external customers

Skilled at synthesizing discussions into clear actions, owners, and timelines

Sound judgment on when to elevate issues versus drive them independently

Process‑oriented but pragmatic, with high responsiveness and a bias for action

Comfortable operating in ambiguous, fast‑moving environments

Familiarity with customer‑facing coordination, proposals, and contract workflows

Experience working with both domestic and international stakeholders or accounts

Preferred Experience for This Position

Background in aerospace, aviation, defense, or military‑adjacent programs

Prior experience as a military officer (JMO), chief of staff, PMO lead, or in strategic operations

Experience navigating international business norms and customer relationships

Job Perks

Full Uniform entitlement to include work boot and Rx Safety glasses stipend

Annual Merit Based Pay Increases and spot bonus availability for performance

BYOD stipend of $50 per month

Medical, dental, vision, and life insurance

Short‑Term and Long‑Term Disability (STD & LTD)

Company Paid Life Insurance Policy of $50,000 with AD&D addendum

Accident insurance

401K with Employer Match

Paid parental leave and military leave

80 hours of paid time off (PTO) annually

40 hours of sick leave

Compensatory time (available on a situational basis)

AeroCore Technologies LLC is growing at a rapid rate; with both domestic and international roles opening regularly. Joining our team offers an exciting opportunity to be part of a dynamic team driving innovation in jet engine performance.

AeroCore Technologies, LLC is an equal opportunity employer. We value showing enthusiasm to our purpose while bringing out the best of each other, our customers, and the products we service. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

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Worksite address

brownsburg, IN, 46112, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.