About this opportunity
Pickle lists this Head of Concierge Support & Trust — AI-Driven Ops opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Pickle, a NYC-based peer-to-peer rental marketplace, is seeking a senior leader to own customer operations end-to-end. You will manage offshore agents, partner with Product and Ops to fix root causes, and drive a concierge-quality support experience while lowering cost per contact.
Based in NYC and in the office four days a week, you will shape strategy, set SLAs, and lead a team through high-stakes cases such as fraud and disputes, using automation and AI to raise service levels.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.