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Axiom Bank, N.A.

Head of Contact Center & Fraud Operations

town of florida, NY

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Job description

Axiom Bank, N.A. is seeking a VP of Customer Contact Center & Fraud Operations to provide strategic leadership for the bank’s contact center and enterprise fraud operations.

You will oversee managers and teams, ensure service delivery, drive fraud prevention, and align risk controls with regulatory requirements. The role requires extensive experience in banking operations, leadership of multi-functional teams, and collaboration with risk, compliance, data and technology stakeholders to protect

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