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Job description
loanDepot seeks a senior technology leader to drive the strategic direction, implementation, and optimization of customer service tech, including CCaaS, CRM, AI/IVR, and omnichannel solutions.
You will bridge operations with infrastructure to boost agent performance and customer experience, mentor teams, and manage vendor relationships while delivering measurable value and growth. This role is based in Irvine, CA with travel up to 10%.
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Worksite address
irvine, CA, 92713, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.