About this opportunity
Stord lists this Head of Customer Experience opportunity in atlanta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
hackajob is collaborating with Stord to connect them with exceptional professionals for this role.
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
As the Head of Customer Experience, you are the strategic visionary responsible for the end-to-end customer journey and the long-term health of our global enterprise portfolio. Reporting directly to the Vice President of Customer Experience, you will bridge the gap between high-level business strategy and operational execution.
You will lead a high-impact organization of Directors and Managers, fostering a culture of radical customer-centricity and commercial rigor. Your mission is to scale a world-class CX framework that ensures 100% retention, optimizes P&L performance, and positions the company as a strategic partner to the world's most complex brands.
What You'll Do:
* Strategic Leadership: Execute and operationalize the global CX roadmap, ensuring cross-functional alignment and measurable delivery against strategic objectives to create a seamless \"onboarding-to-advocacy\" lifecycle.
* Executive Governance: Lead executive engagement for top-tier accounts, partnering with the VP of CX on strategic escalations and enterprise-level decisions.
* P&L & Financial Stewardship: Own the financial health of the enterprise customer portfolio, driving
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.