Head of Customer Experience & Conversion Excellence

Job description

Novo Nordisk in Plainsboro, NJ seeks a Director of Customer Experience & Conversion Excellence to lead the evolution of customer experience into a measurable, cross‑functional discipline. You will partner with Brand, NovoCare, CRM, digital, analytics and other teams to reduce friction and drive measurable improvements across journeys.

This hands‑on leadership role requires building a high‑performing team, establishing a test‑and‑learn culture, and turning insights into concrete actions that

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Who can apply

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