About this opportunity
Nordic-Naturals lists this Head of Customer Experience & Omnichannel Operations opportunity in watsonville, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Nordic Naturals in Watsonville, CA, is seeking a Director of Customer Experience to lead and optimize service across D2C, B2B, and B2C channels. You’ll oversee daily operations, define standards, metrics, and KPIs, and drive continuous improvement in customer interactions, order processing, and support across phone, email, social, chat, and written correspondence.
The role requires strategic leadership, coaching, and development of the Customer Service team, with a focus on omnichannel journeys,
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Worksite address
watsonville, CA, 95076, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.