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Ladders

Head of Customer Experience & Operations - Healthcare SaaS

new york, NY

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Job description

Ladders is seeking a Chief Customer Officer to lead customer operations and service delivery across the organization in healthcare. Based in New York, NY, this role partners with cross-functional teams to drive proactive service and scalable operations from implementation through ongoing support.

The executive will elevate clinician satisfaction, oversee end-to-end client programs, and shape a proactive operating model for growth.

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Worksite address

new york, NY, 10261, US

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