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ZIM

Head of Customer Experience & Operations

virginia beach, VA

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Job description

ZIM in Virginia Beach seeks an experienced shipping and customer service leader to ensure the department runs smoothly and that we provide high quality service to our customers. You will oversee daily activities, manage a dedicated team, and drive improvements in processes and workflows.

Responsibilities include monitoring emails and system reports, escalating issues, coordinating with logistics and port schedules, and serving as the primary contact for elevated client concerns while upholding

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Worksite address

virginia beach, VA, 23450, US

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