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Job description
NAVEX in Houston seeks a seasoned Customer Experience (CX) leader to shape scalable journeys for SMB and Mid-Market customers, building the operating model, digital and human-touch experiences, and a discipline for adoption, retention and expansion.
You will lead CX managers, partner with Operations and Technology to optimize platforms, and translate customer insights into action while driving retention, health, renewal readiness and cost-to-serve in a fast, performance-driven culture.
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Worksite address
houston, TX, 77246, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.