About this opportunity
Hy-Vee, Inc. lists this Head of Customer Service and Support opportunity in robbinsdale, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Title:
Seafood Service/Meat Manager
Presents the freshest and best quality product at a competitive retail price to customers, trains employees, writes work schedules, displays merchandise, and manages the department to company guidelines and expectations.
Partnerships
Customer focused
Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of Perishables, Store Operations, and Health Wellness Home; Assistant Seafood/Service Meat Department Manager, Clerks
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by:
loading or unloading heavy items
making note of and passing along customer suggestions or requests
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
Communicates with employees regarding sales and ideas.
Handles and satisfies customer issues.
Figures retail pricing and ensures correct pricing.
Analyzes weekly and monthly sales and trends, prepares ad projections, and write ads.
Understands and troubleshoots equipment and ensures maintenance is performed.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Conducts inventory of the department.
Fills displays, checks in delivered merchandise, and works in the sales area.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
High School or equivalent experience, food safety training.
Over three years up to five years of similar or related work experience.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
Must be able to perform the following physical activities: This position is exposed daily to dirt, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals/solvents, and electrical shock. Equipment Used to Perform Job:
Knives, slicers, steamers, pallet jack, scales, computer, phone, tumbler, wrapping machine, tenderizers, Computer, and C.A.R.Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.
Financial Responsibility:
Responsible company assets including equipment and merchandise.
Has daily contact with customers, suppliers/vendors, and the general public. Has contact with Federal/State Governmental or Regulatory Agencies twice a year.
The anticipated hourly starting wage for this position is $18.00 to $22.50 depending on experience.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.