About this opportunity
MPM Products Ltd. lists this Head of Customer Supply opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
USA – Remote/ Permanent/ SALARY: COMPETITIVE
Job Purpose
Responsible for leading the customer-facing supply chain function, acting as the primary interface between key retail customers and MPM’s end-to-end supply chain.
Key Responsibilities
This role deals with a wide variety of tasks including, but not limited to the following:
Build best-in-class operational relationships and service with key retail customers
Serve as the primary escalation point for all customer supply chain issues
Work closely with Sales & NPD to help manage cost and efficiency while maintaining best-in-class service levels
Build out processes and recommend resources that will support MPM’s growth initiatives
Ensure customer-specific operational needs are understood across MPM stakeholders
Maintain strategic inventory allocations to optimize retail availability across customers
Drive performance across key metrics such as OTIF, compliance, cost to serve, and more
Run continuous improvement initiatives for each key retailer and work collaboratively to execute win-win solutions
Ensure customers maintain adequate retail inventory availability and overall days of supply – specifically for new and strategic items
Work directly with customers and internal teams to execute new product launches and planogram resets
Manage all product transitions and end-of-life runouts to minimize write-offs while maintaining retail availability
Serve as the project lead for all promotional activities including co-packer displays and secondary placements
Closely monitor inventory turns, especially for new product launches, and ensure MPM forecasts reflect point-of-sale data
Provide corrective action for customer fill-rate and in-stock reporting
Build and maintain a dashboard to track relevant customer service and performance metrics
Other assignments as required within the role
Knowledge, Skills and Experience
10+ years experience in supply chain within CPG, retail, or distribution environments
Bachelor’s degree in Communications, Business, Supply Chain, or similar field
Strong overall business acumen with an understanding of end-to-end supply chains and continuous improvement
Demonstrated experience working with major retail customers (e.g., Amazon, Specialty, and big-box retail)
Great interpersonal skills to form and maintain strategic relationships across functions, organizations, and levels
Ability to clearly and concisely communicate with customers and key stakeholders within the business, including the ability to
Strong analytical and numerical skills with the ability to understand complicated data sets and drive meaningful change
Strong problem-solving skills and a history of using them in a fast-paced enviroment
Desire to work autonomously with the ambition to own and consistently improve processes
Pet industry experience
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.