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Job description
Bob’s Discount Furniture seeks a Director of Customer Support Operations to lead both in‑house and third‑party contact centers, delivering exceptional service and aligning with corporate objectives. The role oversees performance, vendor management, technology, and process optimization while fostering a high‑performing culture.
The successful candidate will use data-driven insights to improve KPIs, drive agent engagement, and implement strategic initiatives across the customer support
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.