About this opportunity
Bob's Discount Furniture lists this Head of Customer Support Operations & Experience opportunity in hartford, Connecticut. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Bob's Discount Furniture is seeking a Director, Customer Support Operations to lead both in-house and third-party contact centers, delivering exceptional service and achieving organizational goals. This role provides end-to-end operational oversight across performance, vendor management, technology and process optimization, and team leadership to build a high‑performing, engaged culture.
You will use data and customer insights to raise KPIs, improve NPS, and ensure a world-class customer
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Worksite address
hartford, CT, 06112, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.