Head of Delivery Management

Job description

Description

The Head of Delivery Management owns end-to-end operational delivery excellence across the in-house creative agency. This leader translates demand into executable plans, ensuring work is properly scoped, prioritized and delivered predictably while balancing speed, quality and cost.

Partnering across Account, Creative, Operations, and Marketing stakeholders, this role shapes how creative work moves through the agency by establishing disciplined delivery frameworks and best practices, strong forecasting practices and clear portfolio visibility. The focus is not simply on managing timelines, but on building a scalable delivery discipline that drives confidence and performance at scale.

What You’ll Do

Define and Evolve the Delivery Framework

Design and implement scalable delivery models aligned to different work types and complexity tiers across all channels

Establish structured communication cadences, dashboard and reporting standards, and project health tracking mechanisms

Introduce structured estimation and forecasting practices across timelines, scope and resource needs

Define clear success metrics for delivery performance

Build High Performing Project Ownership

Lead and develop the Project Management team

Set clear expectations for end to end project leadership beyond schedule management

Strengthen proactive planning, stakeholder coordination, driving project ownership, and solution oriented problem solving

Align demand with capacity in partnership with Account, Creative, Operations and Marketing

Drive adoption of consistent intake, documentation and readiness standards

Risk Management

Implement proactive risk identification and mitigation practices

Serve as the first point of escalation for complex or high visibility initiatives

Facilitate prioritization discussions when work exceeds available resources

Serve as the first point of escalation for complex or high visibility initiatives

You Are:

10+ years of experience in internal or external creative agency project management

A structured, systems-oriented leader who brings clarity to complex, high volume creative environments

Comfortable introducing scalable planning and forecasting disciplines where they do not yet fully exist.

Skilled at facilitating tradeoffs and navigating competing priorities

Calm, credible and confident in executive conversations

Collaborative and low ego, able to partner effectively across functions

What Succes Looks Like

Structured management system inclusive of scoping, reporting, project health trackers, and meeting cadences that reduce late stage escalations

A high performing creative project management team that confidently leads workstreams, anticipates risks, offers solutions and drives momentum across cross functional stakeholders

Seamless integration of contractors

Location

This role is hybrid out of our Hudson Yards NYC location

Salary Range:

$132,420.00 - $217,545.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual’s known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools”) to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to , making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.

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Worksite address

new york, NY, 10261, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.