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Job description
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Head of Field Service Punch & Combination Machines responsible for Field Service Team within the technology and its customers. Ensure employee satisfaction, training levels, safety and productivity standards within the technology. Ensure implementation and adherence of team to company guidelines on procedures in the field, mission and expense reporting, following of health and safety regulations, Complaint Management
Duties & Responsibilities
Ensure that team follows TRUMPF standards, methods, tools and platforms
Responsibility for capacity planning and fulfillment of skills matrix for technology: Implement qualification/training plan and capacity requirements (short-, mid- and longterm), plan trainings for employees
Define targets for the group esp. with respect to process performance
Manage team, responsible for all personnel related tasks like performance reviews, time and attendance, PTO, expense reporting
Review KPIs with Technology manager and develop respective measurements for individual techs. Evaluate employee performance and provide employees with feedback.
Support employees in their professional and personal development Control and train the implementation of standards and procedures e. g. spare parts and tooling returns, mission reports, expenses Work closely with Technology Service Manager
Complaint management in the technology POC for sales and customer inquiries
Manage escalated open issues and escalations, consult the customer concerning improvements and find solutions with management
30% travel time with FSEs / customer visits
Experience
Minimum three years of customer service management. Great interpersonal and communication skills. Analytical and problem-solving skills are required. Experience establishing credibility; developing and maintaining relationships with internal and external customers.
Education
Bachelors degree in a technical field, or the suitable combination of education and work experience.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at or at This contact information is for accommodation requests only and can not be used to inquire about the status of application.
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Worksite address
farmington, CT, 06030, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.