Head of IT

Job description

In this leadership role, the IT Director will oversee the IT/BI function, manage the delivery of high-quality IT/BI solutions and services, and align technology capabilities to business outcomes. Partnering closely with the COO and business leaders, the IT Director provides strategic direction across the IT infrastructure, business applications, cybersecurity and business intelligence functions.

Role & Responsibilities:

IT/BI Strategy, Executive Alignment & Portfolio Management

Partner with the executive team to shape and facilitate the organization's technology strategy, aligning IT/BI initiatives with business goals

Identify and champion technology opportunities that advance business objectives, quantifying expected value and building the case for investment

Guide the sizing, planning, and execution of strategic initiatives, and establish the conditions for their success

Manage the intake, prioritization, sizing, and approval process for IT/BI projects and changes

Create and maintain a rolling IT/BI roadmap that keeps the team organized and looking ahead

Business Applications

Lead the selection and implementation of business applications so solutions fit CHW's processes and are adopted in practice

Manage the ongoing improvement of existing applications, including changes, upgrades, refreshes, and technical debt

Direct a solution architecture capability that translates business requirements into sound system and process design, keeping usability at the center

Business Intelligence

Ensure the BI function delivers reliable, decision-ready insights

Support and guide sound data management, models, and governance appropriate to CHW's needs

Build toward a common data language, and maintain data cleanliness and consistency through governance and standards so that data becomes a strategic asset

Infrastructure, Operations & User Services

Oversee the design & reliability of IT infrastructure (servers, systems, and networks)

Set standards and direction of IT operations holding the team accountable for compliance and executional excellence.

Maintain service management practices and enforce IT policies for compliance and maturity

Ensure responsive end-user support that resolves issues quickly and keeps staff productive

Oversee the management and standardization of devices and endpoints

Establish & measure against clear service levels, using ticket trends to fix recurring problems and make everyday work easier for staff

Cybersecurity

Set security direction and monitor and measure adherence to it

Ensure alignment to a defined security standard, including periodic internal audits

Build security into initiatives from the start, with controls that protect effectively while minimizing friction

Leadership and Team Development

Lead and mentor-coach the IT/BI team, providing guidance and professional development

Foster a collaborative environment across the IT and BI functions

Manage vendor relationships, contracts, and service levels to ensure high-quality services

Stay updated with emerging technologies and industry best practices to leverage innovative solutions that drive business growth and operational excellence

Education and Experience:

8 years of proven experience in an IT leadership role, preferably IT Director or a similar position

Strong business acumen and demonstrated ability to align technology and business initiatives

Experience managing enterprise business applications, ideally in real estate development and project accounting (Yardi, MRI Software, or a comparable platform a plus)

In-depth knowledge of enterprise IT systems, infrastructure, security, and emerging technologies

Excellent leadership, communication, and interpersonal skills

Strong problem-solving and decision-making abilities

Strong knowledge of IT service management frameworks and best practices, especially ITIL

Proficient in implementing and improving service management processes

Minimum of eight years of experience in leading and managing the IT function and team.

Bachelor’s degree in computer science, information systems, or a related field

Compensation:

It may vary based on skills, experience and qualifications:

$180,000 - $210,000

Benefits:

CHW offers employees generous benefits, including:

Medical, Dental, and Vision Plan

401(K) with company matching contributions

Life Insurance, Disability coverage is available in both short-term and long-term options, depending on your location and eligibility.

FSA (Flexible Spending Account)

Responsible Time Off (RTO)

12 Paid holidays

Hybrid Workplace

Wellness and Work Life Balance

Opportunities for Professional Development

EAP (Employee Assistance Program) and Calm App

Free Gym Access

Paid Time Volunteer Opportunity

Company-Wide Events

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.