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Job description
Head of Operations for Basketball Academy
Team Esface Basketball Academy |
Full-time
Redwood City
Negotiable
Unknown
Do you thrive in fast-paced environments where you must manage multiple priorities without having complete control over every variable?
Are you energized by the challenge of creating order from chaos and building systems that scale?
Can you hold staff accountable to high performance standards while developing them into better professionals?
Do you take ownership of results even when you don\'t control every step of the process?
Are you comfortable being the person others look to for answers, structure, and leadership during busy periods?
If you answered "yes" to these questions, continue reading.
Overview
We\'re seeking a Head of Operations to drive operational excellence across Team Esface. This role will manage our HQ operations staff, implement and maintain effective systems, and ensure smooth program delivery while upholding our high standards of customer service. You\'ll be accountable for results while working through and developing others.
Responsibilities
Staff & Performance Management
Conduct regular 1:1s with HQ operations staff
Manage and optimize KPI system for accountability
Lead weekly/quarterly performance reviews
Create and maintain staff scheduling processes
Oversee operational staff development
Program Operations & Communications
Oversee all outbound customer communications
Manage facility scheduling and relationships
Ensure efficient program operations
Maintain high customer satisfaction levels
Coordinate with program directors
Systems & Process Development
Create and document operational processes
Implement and maintain operational standards
Optimize existing workflows
Train staff on processes and procedures
Manage technology platforms and tools
Resource Management
Oversee facility scheduling and relationships
Manage inventory and equipment
Coordinate with CPA on financial processes
Ensure efficient resource allocation
Manage operational expenses
Required Qualifications
3+ years of operations management experience
Proven track record of implementing effective systems
Strong project management background
Experience managing and developing staff
Excellent communication and organizational skills
Proficiency with operational tools and systems
Preferred Qualifications
Experience in youth sports or education sector
Knowledge of basketball operations
Background in customer service management
Experience with scheduling and resource management
Proficiency with G-Suite, Asana, and CRM systems
Work Environment
Full-time position based at Team Esface HQ
May require occasional weekend presence for events
Fast-paced, collaborative environment
Focus on continuous improvement
Compensation & Benefits
$83K-$95K (DOE)
Professional development opportunities
Team Esface merchandise and event access
Opportunity to impact youth development through sports
About Team Esface
Team Esface is a youth basketball academy dedicated to transforming young lives through the power of basketball. Since 2005, we\'ve served over 4,000 youth through our club teams, camps, clinics, and private training programs in the SF Bay Area. We\'re committed to operational excellence and creating exceptional experiences for our community.
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About the company
Team Esface Basketball Academy
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Worksite address
redwood city, CA, 94061, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.