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CUES TRAINING FACILITY

Head of Operations & Member Experience Transformation

green bay, WI

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Job description

Capital Credit Union in Greenbay, Wisconsin, is seeking a Senior Vice President of Operations to serve as a strategic partner to the CIO, translating enterprise strategy into actionable initiatives that strengthen member experiences and optimize non-branch service delivery.

The role oversees the Contact Center, back-office operations, and digital services, driving transformation, efficiency, and governance through KPIs, dashboards, and data-driven decision making.

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Worksite address

green bay, WI, 54311, US

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