About this opportunity
Robert W Woodruff Library Of The Atlanta University Center Inc lists this Head of Public Services opportunity in atlanta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Head of Public Services
Full Time Senior Management Atlanta, GA, US
4 days ago Requisition ID: 1137
The Atlanta University Center (AUC) Robert W. Woodruff Library is seeking an organized and proactive Head of Public Services. The Head of Public Services will oversee the public service operations, user experience strategy, customer service model development and the implementation of innovative technology resources and planning.
About Us
The AUC Woodruff Library supports the teaching and learning missions of three institutions of higher learning that comprise the world's largest consortium of Historically Black Colleges & Universities (HBCUs) - Clark Atlanta University, Morehouse College, and Spelman College. Our staff is diverse and represents many nations, background, and perspectives, yet we all work together to meet the needs of our students, faculty, and other stakeholders. We are an organization of transformation and growth, which means significant opportunities exist for talented and energetic individuals.
What We Offer Our Employees
Competitive pay and benefits package
Generous paid time off for both full-time & part-time employees
403(B) Retirement Plan with company catch for employees contributing between 3-7%.
Thirteen (13) paid Holidays per year
Supportive work environment
Opportunities for advancement & career development
Employee Assistance Program (EAP)
Employee discount program
What We Require for the Head of Public Service Role:
Master Degree in Library and Information Science (MLIS) from an ALA-accredited institution or a related advanced degree in relevant field.
Minimum three to five years of progressively responsible experience in academic library, learning commons or similar environment.
Demonstrated experience leading public services operations and/or user-centered service initiatives.
Experience supervising professional staff and managing teams.
Experience developing customer service models or user experience strategies.
Experience managing or supporting technology-rich learning environments, makerspaces, or digital labs.
Preferred Experience & Credentials:
Experience establishing or leading a User Experience (UES) program or team.
Experience managing makerspace technologies (e.g., 3D printing, media production tools).
Experience developing programming that integrates technology into teaching and learning.
Experience working in a consortium, multi-institutional, or HBCU environment.
Familiarity with assessment frameworks and service design methodologies
Key Job Responsibilities:
In collaboration with the Assistant Director of Public Services and Academic Engagement, provides supervision, strategic direction, and leadership for the User Experience Team and public services points
Provide direct supervision to oversee the management, operation, and strategic development of the Technology Design Studio and associated audio-visual labs and creative spaces.
Implement staffing models, workflows, and service standards that align with user needs and institutional priorities.
Collaborate with the Assistant Director to align public services with broader academic engagement strategies such as research and reference services and student success services
Implement customer service frameworks that promote consistency, accessibility, and inclusivity at all public services points in the Library
Manage and maintain public technology resources, including Windows and Apple computers, productivity and creative software, multimedia workstations, recording studios, audiovisual equipment, and 3D printers, to support teaching, learning, research, and creative production.
The Atlanta University Center (AUC) Robert W. Woodruff Library is a place where forward-thinking and innovative employees work and collaborate.
The Robert W. Woodruff Library is an Equal Opportunity Employer.
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Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.