About this opportunity
Concessions Intl Brand lists this Head of Restaurant Technology opportunity in onalaska, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Head of Restaurant Technology is responsible for the end-to-end ownership of all technology systems, connected devices, and digital infrastructure across Concessions International's restaurant footprint. Reporting directly to the CITO, this leader will define and execute a forward-looking restaurant technology strategy that elevates guest experience, enables operational efficiency, and supports the company's growth across airports and hospitality venues.
This role is fundamentally about guest experience whereby using technology as a lever to make every dining moment faster, smarter, and more memorable. Whether a traveler has 10 minutes before boarding or an hour to spare, this leader will ensure the technology powering that experience is seamless, reliable, and always improving.The ideal candidate should be equally comfortable rolling up their sleeves to troubleshoot a POS outage or triaging degraded network connectivity at a unit.
Define and own the multi-year restaurant technology roadmap aligned to CI's operational and revenue growth goals
Champion a culture of innovation, continuously scanning the food & beverage, hospitality and retail tech landscape for ideas that meaningfully improve the dining experience
Serve as technology advisor to operations leadership for all restaurant and concessions locations
Identify and pilot emerging technologies such as AI-driven ordering, personalization engines, IoT kitchen monitoring, predictive inventory, and contactless payment that deliver competitive advantage in the airport dining environment
Translate guest experience goals into technology requirements: faster ordering, reduced wait times, smarter upsell, and frictionless payment
Build an innovation pipeline with clear evaluation criteria: guest impact, operational feasibility, and ROI
Own the guest-facing technology experience across all CI locations from digital menu boards and self-service kiosks to mobile ordering and integrations
Use guest feedback, transaction data, and operational analytics to continuously improve the technology experience and identify friction points
Drive adoption of technology that increases average check, improves throughput, and creates memorable dining moments
Lead planning, deployment, and rollout of all restaurant-facing technology systems, POS, KDS, digital menu boards, self-service kiosks, payment processing, and other platforms
Own the full lifecycle of connected devices across all locations from procurement and provisioning to decommission
Establish repeatable implementation playbooks and standards for new location openings and remodels
Ensure all deployments meet security, compliance, and network standards in coordination with the broader IT team
Drive integration between restaurant systems and enterprise platforms (ERP, workforce management, finance)
Own the technology support model for all restaurant locations in partnership with MSP’s and IT Operations team
Build and lead a high-performing restaurant technology team including engineers, support analysts, and project coordinators
Establish monitoring and alerting practices to proactively detect and resolve system issues before they impact operations
Partner with operations leadership to define technology-related KPIs (uptime, transaction speed, device availability)
Drive a continuous improvement culture regularly soliciting feedback from operations leaders and translating it into system improvements
Own all vendor relationships for restaurant technology, POS providers, hardware OEMs, payment processors, and integration partners
Lead contract negotiations, renewal cycles, and SLA governance for all restaurant technology vendors
Manage vendor performance scorecards and elevate underperformance proactively
Evaluate and onboard new technology partners that align with CI's operational direction
Guest Experience & Dining Innovation
Operations & Support
Qualifications
Bachelor’s degree in Computer Science, Information Systems, or related field. Master’s degree preferred.
10+ years of progressive technology leadership experience, with at least 3 years in restaurant, food & beverage, hospitality, or retail technology
Demonstrated ownership of POS platforms at scale (Oracle MICROS, Toast, NCR Aloha, PAX, or equivalent)
Experience managing technology across 20+ locations in a multi-site or franchise environment
Proven track record of end-to-end technology delivery: strategy through implementation through support
Strong vendor management experience including contract negotiation and SLA governance
Experience leading cross-functional teams and building technology organization
Experience in airport, travel retail, or high-throughput food service environments
Familiarity with concessions, quick service restaurant (QSR), or fast casual technology models
Exposure to AI-powered ordering, predictive inventory, or self-service kiosk deployments
Payments & Compliance: EMV, NFC/contactless, PCI-DSS, payment gateway integrations
Networking: Retail/hospitality-grade LAN/WAN, wireless infrastructure, SD-WAN
Integrations: API-based integration between restaurant and enterprise systems (ERP, labor, loyalty)
Data & Analytics: Operational dashboards, transaction analytics, reporting infrastructure
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
onalaska, WI, 54650, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.