About this opportunity
Zoro.com lists this Head of Returns & Post-Delivery Operations (Hybrid) opportunity in janesville, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Zoro.com seeks a Senior Manager, Returns & Operations to lead end-to-end post-delivery activities, including returns, replacements, warranty claims, and delivery exceptions. You will define operating models, use data to guide decisions, and build capabilities to improve customer outcomes and reduce costs.
The role requires developing scalable processes, dashboards, and governance, while coaching teams and partnering with logistics providers to optimize reverse logistics and fulfillment.
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Worksite address
janesville, WI, 53546, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.