About this opportunity
The Home Depot lists this Head of Sales & Customer Service opportunity in tallahassee, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The HDIS Sales Manager (SM) is responsible for creating a high performing selling culture. The SM achieves this through store connectivity, development/coaching of team, Sales Consultant staffing, and delivering world class customer service. The SM will lead a team of commissioned Sales Consultants to go into the homes of Home Depot customers and successfully close the sales of Home Depot Installation Services (HDIS) product lines. The SM drives store connectivity by building and maintaining relationships with store management and associates, continually updating/training them on HDIS product offerings. The SM is also responsible for driving lead generation efforts in the stores through the sales team. The SM will manage Sales Consultants through every aspect of the employment life cycle including hiring, training/coaching, performance management, etc. The SM will lead a team of Sales Consultants to achieve sales targets for an assigned territory and will be responsible for understanding, analyzing and prioritizing business metrics (e.g., scorecards, KPI, etc.). The SM is responsible for the customer experience and ensuring the sales team delivers world class customer service; this is accomplished proactively by consistently monitoring reports to ensure customers projects are moving through the job process efficiently as well as being accountable to Voice of the Customer scores and feedback.
Key Responsibilities:
20% - Analyze and prioritize business metrics - Understand, analyze and prioritize business metrics. Drive assigned sales team to achieve sales targets for assigned territory. Monitor progress toward the achievement of all business metrics. Implement action plans to improve performance.
20% - Drive customer service - Drive customer service by responding to escalated customer inquiries/concerns and leveraging relationships with Installation partners.
20% - Drive lead generation - Drive store connectivity and building relationships with store partners. Train store partners/associates on HDIS products and service offerings.
20% - Drive Store connectivity - Drive store connectivity and building relationships with store partners. Train store partners/associates on HDIS products and service offerings.
20% - Recruit, coach and manage - Recruit, coach, manage, and retain a team of commissioned Sales Consultants. Continually train SCs on HDIS sales process and new/updated products and offerings. Optimizes diverse talent through a demonstrated commitment to equal employment opportunity.
Direct Manager/Direct Reports:
This Position typically reports to the Field Director Services
This Position has up to 5+ Direct Reports
Travel Requirements:
~ Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
~ Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
~ Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
Must be 18 years of age or older
Must be legally permitted to work in the United States
Preferred Qualifications:
Working knowledge of Microsoft Office Suite
Proven experience leading, coaching, and developing effective sales teams, including hiring, onboarding, performance accountability, and retention
Demonstrated ability to create and sustain a high‑performance selling culture that consistently delivers to sales targets and customer experience standards
Minimum Education:
~ The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
~ No additional education
Minimum Years of Work Experience:
~3
Preferred Years of Work Experience:
~ No additional years of experience
Minimum Leadership Experience:
~3
Preferred Leadership Experience:
~ No additional years of leadership experience
Certifications:
~ None
Competencies:
Attracts Top Talent
Builds Effective Teams
Customer Focus
Develops Talent
Drives Results
Ensures Accountability
Plans and Aligns
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.