About this opportunity
Epicured, Inc. lists this Head of Virtual Member Experience & Care Coordination opportunity in city of glen cove, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Epicured, Inc. is seeking a Manager, Member Experience Team to lead our NYS Medicaid Section 1115 Waiver workflows.
You’ll oversee a high-volume contact center, guiding Social Care Coordinators, Navigators, and Intake staff to deliver activation through retention with a focus on quality and compliance. You will report to the VP of Customer Experience, build a strong team culture, and drive initiatives across screening, social care, and member support.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.