Head of Workplace Operations

Job description

Outset invented a better way to do research: AI-powered user interviews.

Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.

The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.

Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.

The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.

We’re a tight-knit team serving some of the world’s largest enterprises.

You'll lead and scale Outset's global workplace operations function. You own the strategy, execution, and team behind our physical office experience - managing our San Francisco and New York offices, overseeing facilities, real estate, vendor relationships, event logistics, and day-to-day operational logistics across multiple locations. You'll hire, develop, and lead an Office Manager based in San Francisco and build a world-class operations team. You're accountable for ensuring Outset's offices are productive, well-maintained, and welcoming environments.

This role is 5 days onsite in SF

Responsibilities

Hire, onboard, mentor, future workplace operations team members

Build a strong operations culture and scale processes as the team grows

Oversee day-to-day office operations across SF and NYC: supplies inventory, maintenance scheduling, cleanliness standards

Manage vendor relationships: janitorial, IT support, maintenance, security, utilities, and negotiate contracts

Direct office equipment and technology management: conference room setups, AV systems, WiFi, hardware procurement and troubleshooting

Ensure compliance with safety, building codes, and accessibility standards across both locations

Manage lease administration: renewals, amendments, rent escalations, landlord communications, and strategic real estate decisions

Plan and execute space utilization: monitor occupancy, identify expansion or reduction needs, optimize desk/meeting room allocation

Lead office renovations and improvements: gather requirements, manage contractors, ensure on-time and on-budget delivery

Manage real estate budgets and capital expenditures across both offices; forecast and track spending

Coordinate office events: all-hands, team celebrations, client visits, conferences and off-sites

Manage meeting room scheduling and booking systems; oversee room setups for events and presentations

Source and manage office amenities: coffee, beverages, snacks, wellness programs, workplace culture initiatives

Own workplace operations budget: forecast, track spending, identify cost savings opportunities, and drive efficiency

Track and report on operational metrics: occupancy, square footage costs, vendor performance, incident reports, and team KPIs

Develop and execute long-term workplace strategy aligned with company growth and culture

Qualifications

7+ years in workplace operations, facilities management, office management, or real estate administration, with at least 2+ years in a leadership or management role

Experience managing or supporting a growing tech company (startup or scale-up) through multiple growth phases

Proven experience managing teams and building scalable operations

Experience managing multiple office locations or scaled workplace operations across geographies

Expert vendor and contract management; comfort negotiating with landlords, service providers, and cross-functional partners

Budget ownership: experience forecasting, tracking, optimizing operational spend, and managing capital projects

Project management skills: ability to coordinate multiple initiatives (renovations, moves, events) simultaneously

Strong organizational and attention to detail; comfort with both strategic planning and tactical execution

Excellent communicator and stakeholder manager; ability to partner with leadership across departments and levels

Background in capital project management (office buildouts, renovations, fit-outs)

Familiarity with OSHA, ADA, or building code compliance

Experience with cross-functional strategic planning and organizational change management

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Worksite address

san francisco, CA, 94199, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.