About this opportunity
Dime Bank lists this Head Teller opportunity in east lyme, Connecticut. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Summary:
The primary purpose of this position is to ensure all Tellers provide consistent, high-quality customer service, including needs identification and cross-selling/referrals, while accurately and effectually processing financial transactions in strict accordance with bank's policies.
Functions:
Supervises Tellers - handles HR-related activities, e.g., interviewing, performance management, ETime processing, etc. in conjunction with Assistant Branch Manager and/or Branch Manager
Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions
Mentors, acts as a guide, and learning resource for individuals in Teller line; including providing specific on-the-job training for new Tellers
Employs sound judgment in decision-making and coaching activities
Monitors Tellers to ensure compliance with bank procedures and policies
Assists Tellers in locating cash discrepancies
Explains, promotes, refers, and/or sells products and services based on customers' needs, i.e., traveler checks, money orders, cashier checks
Meets or exceeds defined individual sales, referrals, and service goals and coaches to achievement of Branch goals
Resolves routine customer service concerns and/or notifies the appropriate authority to do so
Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines
Processes transactions on the bank's operating system(s)
Accurately, and in a timely fashion, balances currency, coin, and checks in cash drawer within specified time periods and at shift's end (in strict accordance with bank's guidelines); Ensures accurate cash management, e.g., ordering, shipping, levels, etc.
Removes deposits from, and counts and balances cash in automated teller machines and night depository
Rents safe deposit boxes and opens new accounts
Performs other assigned duties essential to the operation of the branch
Occasionally "fills in" for other branches at the request of management
Completes end of day branch balancing and reports
Actively participates in community service and consistently represents Dime Bank in a professional manner.
Knowledge, Skills, Requirements:
Requires at least a high school diploma or its equivalent, one or two years of job-related experience, and an adherence to the bank's training policies and requirements. Aptitude for mathematics
Able to strictly follow instructions, policies, procedures, regulations, and confidential protocol
Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures
Excellent customer service, including customer relationship building and product and services referral skills
First-rate supervisory skills
Top-notch communication skills
Competent keyboard skills and familiarity with computers
Organizational skills, i.e., maintain an organized and efficient workspace
Initiative
Ability to work closely and harmoniously with others in a busy environment
Physical Demands and Condition Requirements: General office environment
Standing for extended periods of time
Ability to lift bags of coin
Equipment Used: General office equipment, i.e., calculator, photocopier, etc.
Computer
Coin machine
Bill counter
ADA : The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
Worksite address
east lyme, CT, 06333, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.