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Job description
OVERVIEW
Provides health education and support to members and families, with a focus on diabetes, heart health, preventive care, and other chronic conditions. Helps members understand their benefits, set healthy goals, navigate the healthcare system, and access resources through individual support, educational materials, presentations, webinars, and community events.
SCHEDULE: 40-hours per week
SHIFT: Days
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide education to individuals and families on a wide variety of topics, with an emphasis on education for diabetes, cardiovascular conditions, preventative healthcare, and additional chronic conditions in alignment with current quality measures.
Facilitate member education meetings, webinars, communication materials, and on-site health events.
Schedule members for regular status calls, calendar planning, and result reviews.
Determines specific objectives, goals, and actions designed to meet the members' needs as identified through the assessment process.
Help members understand their benefits/coverage and navigate the health system
Establishes goals and strategies for member centric coordination across settings with the member, family, community resources, and/or other care providers.
Organizes, integrates, and modifies the educational resources necessary to accomplish the goals and establish a plan for a healthy living.
Monitors the members' ongoing process towards healthy living and its activities to determine the plan's effectiveness.
Participates as educator and resource person for provider offices and hospital staff as it pertains to the health plan policy and procedures.
Demonstrates knowledge of NCQA Accreditation Standards and HEDIS® Standards and participates in initiatives to achieve and maintain accreditation and improve HEDIS compliance rates.
Assists in the gathering and analysis of data.
Insures that all activities are internal and external customer focused, well planned, organized, and controlled to assure the cost effectiveness of all programs.
Serve as a liaison between key clinical and community partners instrumental in implementing educational programs.
Support the creation of monthly health education newsletters for distribution.
Develop monthly health-related articles for internal and external promotion.
Develop educational materials for patient education.
Participate in relevant team meetings.
Create and present onsite health presentations to employer groups.
CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
EDUCATION AND EXPERIENCE Bachelors or Associates degree in Nursing or Social Work
OR
Bachelors or Associates degree in a health care related field with CHES, CHWC, LPN, or RDN/CD
CERTIFICATION AND LICENSURE Certified Health Education Specialist (CHES) certification
Certified Dietitian or equivalent preferred.
SKILLS AND ABILITIES Demonstrates knowledge of NCQA Accreditation Standards and HEDIS measures.
Provides education to members who meet specific criteria for wellness programs.
Demonstrates ability to work within a team environment
To perform this job successfully, an individual should have knowledge of the Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this job, the employee is frequently required to sit. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.
LEVEL OF SUPERVISION
N/A
SUPERVISES
N/A
PAY RANGE:
$49,199.25 - $78,718.81
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including: Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities
Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including: #1 in the nation on AARP's Best Employers for Workers Over 50
One of Working Mother magazine's 100 Best Companies for Working Mothers
A Top 50 Company and Top 10 Nonprofit for Executive Women
Worksite address
janesville, WI, 53546, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.