About this opportunity
Myincontrol lists this Health Center Manager opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Health Center Manager
West Seneca, NY
Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.
In support of PPCWNY’s mission, the Health Center Manager has responsibility for the delivery of coordinated and integrated quality health care services to all PPCWNY patients.
Essential Functions
Site Operation
In collaboration with the Assistant Director of Health Center Operations (ADHCO), Director of Health Center Operations (DHCO), and Vice President (VP) of Health Services and the Director of Finance, participates in the development and meeting of program budgets and annual agency budget
In conjunction with the ADHCO and DHCO, assists in the development and achievement of affiliate and department-wide objectives and productivity standards
Oversees patient care in a professional and customer service-oriented manner and meets with patients about their concerns as needed
Maintains a clean, fully functioning, professional healthcare and business atmosphere including proactive communication with Manager of Operations, facilities, and cleaning staff
Ensures that staffing is adequate for health center and agency needs in cooperation with other Health Center Managers
Ensures that clerical staff follows all relevant billing and finance procedures timely and with excellent external and internal customer service
Actively manages patient flow and communication between front desk and health center staff to optimize patient experience and staff efficiency
Maintains accountable inventory for medical, lab, and pharmacy supplies to ensure adequate supplies for patient needs
In collaboration with the Grants & Programs team, implements plans to increase patient access and extend the reach of the health center to underserved communities
Advocates for and assists in coordination of services for patients
Maintains confidentiality and ensures that staff maintains confidentiality of patients
Maintains high health center operation standards with staff by being visible and observant during clinic hours, identifying issues, proposing solutions and solving problems
Quality Assurance & Risk Management
Maintains accurate medication and medical device inventory count and Electronic Health Record (EHR) documentation for billing compliance
Cooperates in pharmacy reviews conducted by the affiliate’s Pharmacy Consultant and applies quality improvement activities as necessary
Creates a plan with staff and verifies that Quality Assurance tasks e.g. medication logs, point-of-care test controls, refrigerator temperatures, etc. are completed and documented in a timely manner
Conducts direct observations of clinical staff to ensure they are delivering services to PPCWNY standards
Reviews or assigns the review of medical charts for accuracy and completeness
Maintains a working knowledge and ensures compliance with all federal and state laws and regulations, Planned Parenthood Federation of America (PPFA) standards, OSHA, CLIA, Title X, DOH regulations, Board policies, and all other applicable regulations
Consults with Compliance, Quality, & Risk Management (CQRM) Department as required
Team Management
Provides guidance and leadership for staff. Addresses staff concerns and work-related performance in a timely manner grounded in Just Culture
Documents all communication with staff regarding work-related performance timely and accurately
Plans and oversees new staff orientation with weekly evaluations and ongoing staff training, including practice management system training, billing, front desk and back-office training
Ensures that staff’s work time is accurate and submitted to payroll by set deadlines
Evaluates and gives constructive feedback to staff including quarterly “4x4” coaching meetings and annual performance evaluations
Promotes and cultivates a strong, effective team dynamic
Reports
Provides data to Senior Leaders as requested in a timely manner
Utilizes reports and data to make decisions such as inventory purchases, patient templates, and staff schedules.
Other Accountability Activities
Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs.
Assumes responsibility for professional growth and maintains documentation of continuing education activities
Cooperates with agency leaders and staff of other departments including Payroll, Human Resources, Revenue Cycle, Training, Development, Grants & Programs, Marketing, Call Center, CQRM, etc. to meet both internal and external requirements
Participates in relevant committee and management meetings as requested by Leadership
Works on other duties/projects as assigned by ADHCO
Requirements
Qualifications
Applicants must possess the following qualifications (or equivalent combination of education and experience):
Education
Bachelor’s degree in health care administration, business, public administration, management or a related field preferred
Experience
3 to 5 years of management or supervisory experience OR a minimum of 6 months of supervisory experience with the agency, with successful completion of an approved PPCWNY Career Development Plan. Experience managing a multi-provider clinic is preferred
Knowledge, Skills, & Abilities
Demonstrated ability to maximize patient flow and throughput efficiency
Excellent written and verbal communication skills are required
Exceptional organization skills while working independently and handling multiple priorities are necessary
Proficient in Microsoft Office Suite and the ability to use electronic health record and practice management software, preferably EPIC
Ability to maintain confidentiality and ensure compliance with HIPAA regulations
Effective communication in two or more languages that are spoken in the community preferred
A commitment to PPCWNY’s mission, vision and values along with a commitment to providing services to a wide range of clients and to the goals of PPCWNY is essential
Working Conditions
Standard health center environment
Well-lit/ventilated
Physical Requirements
Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation
Ability to lift 25 pounds with or without an accommodation
May experience visual fatigue working at computer with potential extended periods of sitting
Ability to travel to all agency locations as assigned
Work Schedule
This is a full-time, 40 hour a week, position; regular schedule will be Monday – Friday with occasional evenings and weekends.
Benefits & Compensation
At PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $65,436.80 to $75,753.60 per year. Actual compensation will be determined by experience and other factors permitted by law.
In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!
Planned Parenthood of Central and Western New York is an equal opportunity employer.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.