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Job description
Health Insurance Navigator
nLocation: Saratoga Springs, NY
nEmployment Type: Full-time
nShift/Schedule: Day shift
nDepartment: Health Insurance Navigation Program
nSalary Range: $18.00 - $25.38 hourly based on experience and qualifications
nAbout Saratoga Hospital
nAt Saratoga Hospital, we’ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.
nAbout the Role
nWe’re looking for a dedicated Health Insurance Navigator to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you’ll be a vital part of our administrative team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment. As the Health Insurance Navigator, the IPA/Navigators will be responsible for becoming certified as IPA/Navigators and will be expected to assist individuals, families, employees and small businesses with applying for health insurance’s that are offered through the NYStateofhealth Marketplace.
nWhat You’ll Do
nnnProvide in person health insurance enrollment to potential enrollees. It is expected that each navigator will enroll a minimum of 30 clients a month with a goal of 40 applications.
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nnEducate potential enrollees about the NYStateofhealth and the types of health insurance programs offered thought the Marketplace.
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nnProvide education to and facilitated enrollment into, Qualified Health Plans (QHP’s) supplementary plans available through the Marketplace (if offered) and /or into Insurance Affordability Programs (IAP’s).
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nnProvide enrollment assistance to potential enrollees with renewal of health plans.
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nnAssist potential enrollees with grievances, complaints or questions regarding their health coverage or a determination related to their coverage.
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nnProvide information in a fair and impartial manner which is culturally and linguistically appropriate and disability accessible for the populations being served under the Marketplace, including individuals with limited English proficiency.
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nnRefer client to other services. Many clients would benefit from services such as WIC, food stamps, housing assistance, Head Start, Literacy Volunteers, Saratoga Hospital Financial Assistance Program. Work toward every client having a medical and dental home.
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nnParticipate in marketing activities that will educate the community on the availability of the Health Insurance Navigation Program.
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nnDeliver compassionate, patient-centered care in alignment with Saratoga Hospital values
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nnCollaborate with interdisciplinary teams to support health, healing, and service excellence
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nnPerform administrative responsibilities with a focus on safety, quality, and efficiency
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nnUse hospital systems and tools to document care and support operations
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nnContinuously seek opportunities to improve processes and support patient and staff satisfaction
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nnServe as a positive, professional representative of our hospital and community
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n nWhat You Bring
nnnMinimum of High School diploma, Associates degree preferred. Fluency in Spanish or a second language a plus
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nnNavigator certification required within 30 days of employment
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nnStrong communication and teamwork skills
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nnCommitment to providing patient-first, high-quality service
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nnComfort working in a fast-paced, collaborative environment
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n nWhy Saratoga Hospital
nnnA caring, community-focused culture rooted in teamwork and trust
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nnSupportive leadership that invests in your development and well-being
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nnComprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. (
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nnOpportunities to grow within the Albany Med Health System
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nnLocated in beautiful Saratoga Springs ( , known for its vibrant community, outdoor recreation, and cultural attractions
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n nOur Commitment
nWe are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you.
nHow to Apply
nClick the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.
Worksite address
saratoga springs, NY, 12866, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.