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Job description
Health Support Specialist - This position performs a variety of clerical and health support functions in the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) at the Florida Department of Health in Lake County. Work includes taking weight and height measurements of WIC clients and performing hematological tests necessary for WIC certification. Work includes performing varied clerical and health support duties that require independent judgement based upon information found in the DHM 150-24 Policy and Procedure Manual for the Special Supplemental Nutrition Program for Women, Infants, and Children. Interviews and screens clients for WIC program eligibility. Communicates relevant administrative and clerical policies and procedures to clients. Instructs WIC clients interactively in basic nutrition principles found in the WIC Nutrition Education Kit. Issues WIC benefits to program participants. Assists nutrition staff with nutrition questionnaires by accurately entering data from the questionnaires into FL-WiSE. Performs hematological tests necessary for WIC certification. Accurately enters hematological data into FL-WiSE (WIC database system). Maintains documentation of calibration of hematological equipment. Maintains equipment as necessary. Follows the Biomedical Waste Plan for the Florida Department of Health in Lake County. Performs weight and height measurements for WIC clients, using the correct anthropometric techniques. Accurately enters anthropometric data into FL-WiSE. Responsible for calibrating all equipment used for weighing and measuring WIC participants. Assists in monitoring the WIC appointment phone line and answers calls when needed, in between clinic tasks. Ensures availability on the WIC appointment line during lunch hours and after clinic has ended for the day. Monitors incoming faxes and the uploaded documents queue, uploading documents into client accounts. Calls clients to schedule a food package change appointment when the uploaded or faxed document is a Medical Documentation Form for Food or Formula. Reviews WIC data found in FL-WiSE for accuracy and completeness. Assists supervisory staff in the completion of quality assurance record reviews and regular report monitoring. Organizes and maintains inventories of EBT cards, medical supplies, WIC forms and handouts, office supplies, and WIC VOC/ID cards. Assists in the training of new staff in job duties. Completes the DOH-Lake WIC annual outreach requirements, ensuring the Florida Department of Health in Lake County Community Events Tracker is completed afterwards in a timely manner. Other duties as assigned.Required Knowledge, Skills, and Abilities:Ability to use a computer, printer, scanner, fax machine, and calculator.Ability to use WIC program related software.Ability to follow oral and written instructions.Ability to perform all lab duties and anthropometrics.Ability to multi-task, plan, organize, and coordinate work assignments.Ability to determine work priorities and ensure completion assignments.Ability to review work for accuracy and quality of content.Ability to train others.Ability to communicate effectively.Ability to establish and maintain effective working relationships with others.Ability to interpret rules, regulations, policies, and procedures.Ability to perform basic arithmetical calculations.Ability to deal effectively with a variety of people.Ability to prepare reports and maintain records.Ability to resolve conflict and provide outstanding customer service.Qualifications:Minimum – Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Willing to travel to different WIC sites in Lake County.Work experience or training performing hematological testingWork experience or training performing anthropometric measurementsPreferred – Work experience performing Health Support duties in a health care settingExperience speaking, writing and reading the Spanish languageWhere You Will Work: Leesburg, FL
Worksite address
alachua, FL, 32615, US
Who can apply
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