This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Health Support Technician - Join Team Duval. At DOH-Duval, we work every day to protect, promote, and improve the health of our community. Join a team that values innovation, collaboration, and public service. Our programs are recognized across Florida for their impact and effectiveness, and we are looking for dedicated professionals who want to make a real difference. This is entry-level work performing routine, healthcare support tasks under direct supervision. The job requires skill and basic job knowledge to perform work within established practices and procedures. Work planning is limited with activities approved by supervisor. The Health Support Technician is responsible for determining eligibility, obtaining health data and issuing electronic benefits to clients in the Special Supplemental Nutrition Program for Women, Infants and Children (WIC). He/she provides services in the WIC Program in accordance with the policies of the state WIC Program and regulations as stated in DHM 150-24. Work is performed under the direct supervision of the Nutritionist in the assigned area. A valid unrestricted Florida Driver's license and reliable transportation are required.The following Public Health Domains are applicable to this position:Analytical/Assessment skillsPolicy development/Program planning skillsCommunication skillsCultural Competency skillsCommunity Dimensions of Practice skillsPublic Health Sciences skillsLeadership and Systems Thinking skillsThe following services are provided on a rotating basis as assigned:Interview clients to gather demographic information, determine income eligibility and enter information into the FL-WISE system.Provide and review with clients required program handout materials.Responsible for obtaining WIC client's height, weight and hemoglobin for certification and recertification as needed.Comply with bio-hazardous waste policy.Keep current with any laboratory policy changes and communicates information with supervisor for clarity.Update FL-Wise records to reflect the proper documentation and collection of income, residency, proof of identity and other certification data.Assess the immunization status of WIC program infants and children. Document findings in FLWiSE and refer as appropriate.Provide nutrition education in a group setting to clients to promote good eating habits, physical development and good health. Nutrition education is documented in FL-WISE in accordance with department policy.Triage clients to determine the client service needs.Provide and instruct clients to complete Voter's Registration forms.Issue electronic benefits according to WIC regulations.Inform clients of their need for recertification procedures when required according to the program guidelines.Schedule client appointments.Maintain accurate inventories of EBT cards when assigned.Respond to vendor manager comments as noted in the "notes" section of FLwiSE and complete required forms.Report all participant and vendor complaints concerning program abuse as assigned and conduct follow-up activities.Provide every pregnant and postpartum woman with breastfeeding information as appropriate.Call prenatal clients to reschedule missed certification appointments.Provide clients who need medical and/or social services with information about the appropriate agencies.Inventory and order supplies from the designated employee at the NCDP administration office.Conduct outreach visits to other appropriate agencies, offices and organizations to describe the benefits of the WIC Program, eligibility requirements and service locations.Attend mandatory and scheduled trainings.Accurate and timely submission of Employee Activity Record (EARs), time records, travel logs, monthly report of activities, referrals, and other reports are submitted to the NCDP Administrative Office.Answer telephones. Manages records as appropriate.Performs travel in relation to above duties and for professional development.Participate in the FDOH in Duval County – Nutrition and Chronic Disease Prevention Disaster Plan as required.Performs all other duties assigned.Required Knowledge, Skills, and Abilities:Ability to actively look for ways to help people.Ability to be aware of others' reactions and understanding why they react the way they do.Ability to listen to what other people are saying and asking questions as appropriate.Ability to talk to others to effectively convey information.Effectively communicate with others in writing as indicated by the needs of the audience.Ability to interview clients and obtain medical history.Ability to enters, transcribe, record, store, or maintain information.Ability to manage one's own time and the time of others.Ability to weigh the relative costs and benefits of a potential action.Ability to identify the nature of problemsAbility to adjust actions in relation to others' actionsAbility to motivate, develop and direct people as they work, identifying the best people for the job.Ability to determine the kind of tools and equipment needed to do a job.Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.Knowledge of basic medical terminology/techniques.Qualifications:Minimum: GED or High School DiplomaValid Driver's LicenseAt least two years of experience working in a clinical setting.At least two years of experience working with patient/client's taking height, weight, and doing bloodwork.Must be available to work from 8 AM to 5 PM Monday through Friday.Must be available to work before, during and/or beyond normal work hours or days in the event of an emergency.Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.Where You Will Work:Florida Department of Health in Duval County 921 N Davis Street Building B Jacksonville, Florida 32209The Benefits of Working for the State of Florida:Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click ); Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit .The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ( ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
Worksite address
jacksonville, FL, 32201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.