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Job description
At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.
Position: Admissions Representative
Location: Houston, TX
Hours: Monday-Friday, 8am-5pm
THE POSITION:
We are looking for a full-time Admissions Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and you’ll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families.
Performs intake of Durable Medical Equipment (DME), through the Brightree database
Coordinates the New Product Request process
Coordinates activities of the Customer Service (CS) helpdesk
Performs duties of the Coordinator of the Day (COD)
Obtains new patient referrals
Obtains supporting documentation
Obtains insurance authorization information as required for products and services provided by PHS
Obtains insurance benefits & completes data entry requirements
Obtains ongoing patient supply orders
Obtains prescriber orders for products and services provided by PHS
Completes patient and prescriber information changes
Maintains all patient information on an ongoing basis
Enters new prescriber information into database
Coordinates intake process for specialized organizations
Supports evening and Saturday on-call staff
Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Reads prescriber orders, customer orders, work orders and shipping orders to determine items to be moved, gathered, or distributed
Coordinates service for evening deliveries
Process and coordinates paperwork from items delivered for intake
Prepare patient paperwork for billing
On-call duties/rotation may be required based on business need
Other duties as assigned
REQUIREMENTS:
High school diploma or 1–6 months of related experience and/or training, or an equivalent combination of education and experience.
Durable medical equipment (DME) intake/ admissions experience preferred
Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
Experience in Brightree EHR a plus!
BENEFITS
Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
401(k) Matching to help secure your future
Tuition Reimbursement to support your educational and professional growth
Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
Health and Dental insurance
Short & Long Term Disability and Life Insurance
Interested candidates should apply online at
We look forward to learning more about you & the skills you can bring to Pediatric Home Service!
Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123
Worksite address
houston, TX, 77246, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.