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Job description
Overview
Start Date: 10/16/2026
The Healthcare Advocate serves as the frontline of Carenet's member and patient experience, ensuring every interaction is handled with accuracy, empathy, and compliance. This role is critical in delivering high-quality healthcare support that improves access to care, strengthens member satisfaction, and reinforces trust in Carenet's services.
By consistently executing service expectations and adhering to regulatory and client requirements, the Healthcare Advocate directly supports operational performance, service quality, and brand reputation. The role also contributes to continuous improvement by accurately documenting interactions, identifying issues early, and participating in coaching and quality programs that enhance overall service delivery.
Compensation
At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare Advocate is $17.00 per hour.
Health, dental, and vision insurance
A 401(k) plan with company match
Paid time off (PTO) and holidays
Flexible spending accounts (FSAs)
Employee wellness programs
Career development opportunities
What you will do: Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support
Provide accurate information and guidance while demonstrating empathy and professionalism
Follow approved scripts, workflows, and escalation procedures
Document member or patient interactions accurately and completely in required systems
Identify and escalate issues that require additional support or resolution
Maintain adherence to schedules, attendance policies, and break requirements
Participate in coaching sessions, quality reviews, and team meetings
Support operational initiatives aimed at improving service quality and member experience
Stay current on healthcare processes, systems, and compliance requirements
Maintain confidentiality of all sensitive member and organizational information
Qualifications: High school diploma or equivalent required; college coursework preferred
Minimum of 0-2 years of experience in a call center, healthcare, or customer service environment preferred
Strong verbal and written communication skills with a strong patient- and service-focused mindset
Ability to follow structured processes, scripts, and compliance requirements consistently
Basic computer literacy and ability to navigate multiple systems simultaneously
Strong attention to detail and ability to accurately document information
Ability to handle sensitive information with professionalism and discretion
Willingness to learn healthcare terminology, systems, and workflows
Ability to perform effectively in a fast-paced, metrics-driven environment
Additional Information
Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
Worksite address
san antonio, TX, 78208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.