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Job description
Duly Health and Care is seeking an Automation and Experience Analyst to optimize both technology and process initiatives within the call center. The role focuses on automating agent assistance, improving patient and physician experience, and driving data-driven improvements across Epic and Five9 platforms.
You will own UAT, release readiness, and ongoing training while collaborating with IT, product teams, and clinicians to ensure accurate configurations and measurable outcomes.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.