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Job description
Healthcare Collections SpecialistSCHEDULE: Monday through Friday 8am to 5pm CST (8 hours Shift) Onsite at LaPorte, INGENERAL SUMMARY: The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables.Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Duties and Responsibilities:Maneuver between several different software systems documenting accurate and up to date information in the account history while maintaining confidentiality of account informationMaintain a confidential and orderly remote work areaAssist with obtaining and updating debtors contact information in client systemsAnswer inbound calls from patients who are requesting assistance with making a payment on their outstanding medical/healthcare accounts. This assistance may include providing suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician's officePlace outbound calls to patients who have yet to establish a payment or payment arrangements to resolve their outstanding medical/healthcare bills. Upon contact, provide assistance and suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician's officeWork closely within a virtual team atmosphere to accomplish daily productivity goals primarily regarding the number of calls made/received and the dollars collected each dayWork closely within a virtual team atmosphere to accomplish monthly dollars collected goalsWork virtually in a highly incented environment; contests and incentives are run weekly to ensure that all Collectors are motivated to work closely with patients and collect available moniesDaily commitment and agree to remain up to date with all aspects of the collection laws and company compliance requirements to ensure that all steps are taken while working with patients is in full compliance and within the regulations of the Fair Debt Collection Practices Act (FDCPA)Understand and agree to follow federal laws on collection practicesAdditional Duties and Responsibilities:Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of ConductMaintain awareness of and actively participate in the Corporate Compliance ProgramAssist with other projects as assigned by managementEducational/Vocational/Previous Experience Recommendations:High school diploma or equivalent is requiredCollection's experience is preferred6 months customer service experienceAbility to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environmentsAbility to always present oneself in a courteous and professional mannerAbility to stay on task with little or no management supervisionDemonstrate initiative and creativity in fulfilling job responsibilitiesCapacity to prioritize multiple tasks using time management and organizational skillsProficient PC knowledge and the ability to type 30-40 wpmWorking Conditions: Work from Office, virtual Call Center environment. Must be able to sit for extended periods of time.We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
Worksite address
la porte, IN, 46350, US
Who can apply
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