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OtterBase

Healthcare Concierge

kansas city, MO

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Job description

ConciergeTogether we're changing healthcare, this is your chance to be part of the action! OtterBase is seeking compassionate, service-driven professionals to join our client's team as a Concierge at one of the region's leading hospitals.In this role, you will support clinical teams, assist patients and families, and help create a calm, seamless experience at every touchpoint. This is an opportunity to bring elevated hospitality into a healthcare environment where service truly makes a difference.What You'll DoPartner with nurses and clinical staff to manage and fulfill non-clinical requests through our client's custom app.Provide thoughtful, responsive support to patients, families, and visitors.Balance empathy with efficiency in a dynamic, fast-paced hospital setting.Contribute to a culture that blends warmth, professionalism, and high-touch service.Serve as a trusted resource, helping ensure every interaction feels supportive and personalized.What We're Looking ForExperience in hospitality, guest services, or other customer-facing roles.An interest in healthcare and a willingness to learn in a clinical environment.Strong communication, organization, and problem-solving skills.The ability to remain composed, adaptable, and engaged throughout the day.A genuine passion for creating exceptional experiences for others.Why Join Our Team?This boutique hospitality program is offered at select hospitals nationwide, bringing luxury-level service standards into healthcare settings. You'll play a meaningful role in enhancing the patient and family experience while supporting care teams in impactful ways.If you're ready to combine service excellence with purpose-driven work, we'd love to connect with you.

Worksite address

kansas city, MO, 64101, US

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