Job description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Healthcare Customer Service Specialist - Work from HomeJob Description:
BroadPath a Sagility Company is hiring experienced Healthcare Customer Service Specialists to join our remote team! These roles support healthcare members, patients, and providers by handling inbound and outbound calls, resolving inquiries, scheduling services, and ensuring a positive, professional experience.
We are looking for customer focused professionals with healthcare, insurance, or call center experience who can adapt quickly, communicate clearly, and deliver exceptional service.
Compensation Highlights
Base Pay: Starting at $14 per hour for training, with an increase after transitioning to production
Pay frequency: Weekly pay
Schedule Highlights
Schedules can fall between the hours of 8:00 AM - 9:00 PM Eastern Time and will be assigned based on business needs
Responsibilities
Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination
Provide accurate information about health plan benefits, eligibility, and coverage
Schedule, reschedule, and confirm appointments with healthcare providers
Process referrals, authorizations, prescription renewals, and other requests
Assist members or patients with claims questions, billing inquiries, and account updates
Review insurance or plan eligibility and update records in the system
Maintain accurate documentation in electronic systems, including EMR or CRM tools
Communicate with providers and internal teams via phone, secure messaging, or email
Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines
Escalate complex issues to the appropriate team or supervisor for resolution
Qualifications
High School Diploma or equivalent
1+ year of call center customer service experience handling high call volume
1+ year of healthcare or health insurance experience (member services, patient services, provider services, benefits support, or similar)
Previous job tenure of at least 6 months per role, reflecting stability and reliability
Knowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion, ensuring full compliance in a remote work environment
Strong verbal and written communication skills
Ability to navigate multiple systems and maintain accuracy while handling calls
Comfortable working in a remote environment with a designated, private workspace
Demonstrated stable work history with a track record of reliability
Commitment to a long-term role and building a career with the organization
Reliable high-speed internet
Preferred Qualifications
Experience with appointment scheduling or benefits inquiries
Familiarity with electronic medical records (EMR) or customer relationship management (CRM) systems
Experience with EPIC, Facets, or similar applications
Knowledge of medical and/or insurance terminology
At BroadPath a Sagility Company, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It is how we build relationships, share ideas, and stay engaged. If you are someone who values open communication, connection, and teamwork, you will thrive in our environment where showing up authentically matters.
What to Expect:
On-camera participation during interviews, training, team meetings, and regular check-ins.
Face-to-face discussions sparking collaboration and engagement
A supportive atmosphere where you can express yourself openly and be part of a team that values your contributions.
Benefits:
Medical, Dental, and Vision coverage.
Life Insurance.
Short-Term and Long-Term Disability options.
Flexible Spending Account (FSA).
Employee Assistance Program.
401(k) with employer contribution.
Paid Time Off (PTO).
Tuition Reimbursement.
BroadPath a Sagility Company may conduct background checks, previous employment verifications, and education verifications, based on position requirements
Diversity Statement
At BroadPath a Sagility Company, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at . This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath a Sagility Company is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Compensation: BroadPath a Sagility Company has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Location:
Work@Home USAUnited States of AmericaOriginally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.