Healthcare Liaison

Job description

This position is open to internal applications only.

At Hospice of the East Bay, we meet people at some of life's most meaningful moments-bringing comfort, dignity, and compassionate care to patients and families facing serious illness. Whether in the home or our inpatient hospice facility, our team provides not only expert care, but ongoing support, including bereavement services for loved ones.

We're seeking a Healthcare Liaison to help share that mission with the community. In this role, you'll partner with physicians, nurses, and care teams to build awareness of hospice and palliative services and help ensure patients receive the right care at the right time.

If you're a compassionate relationship-builder who wants your work to truly make a difference, we'd love to connect. Come see why Hospice East Bay has proudly been certified as a Great Place to Work for six consecutive years. This position will work in Alameda and Contra Costa County.

Reporting to the Director of Community Engagement, the Healthcare Liaison is responsible for promoting awareness and understanding of hospice and palliative care services within the medical and broader community. This includes providing education and information to physicians, nurses, social workers, and other healthcare professionals in hospitals, clinics, nursing and residential care facilities, and community organizations.

Key Responsibilities

Serve as an educational resource on hospice and palliative care services for physicians, hospitals, and clinic staff.

Define and interpret agency services, criteria, and policies to hospital personnel, physicians, patients/families, and community organizations.

Plan, coordinate, and participate in educational presentations, community events, and network meetings.

Maintain regular contact with referral sources including case managers, physicians, and healthcare partners.

Act as the primary liaison for Residential Care and Assisted Living Facilities, assisting with waiver requests and serving as a contact for State regulatory personnel.

Assess community trends and report evolving needs in patient care to the agency.

Maintain accurate records of activities, inquiries, and statistics; produce timely reports as required.

Participate in quality improvement activities and agency meetings.

Perform other duties as assigned, consistent with the mission and goals of the organization.

Qualifications Minimum of 2 years of recent hospice and/or home care experience required.

Strong clinical knowledge and critical thinking ability to assess and plan referrals.

Highly organized self-starter with initiative, motivation, and flexibility.

Excellent verbal, written, and public presentation skills.

Demonstrated ability to build and maintain positive professional relationships.

Knowledge of healthcare systems, Medicare and Medi-Cal regulations, and the Hospice Benefit and philosophy.

Ability to work independently, manage multiple priorities, and adapt to changing needs.

Valid California driver's license and current auto insurance required.

Why Join Hospice of the East Bay? Be part of a respected, mission-driven nonprofit that has served our community with compassion and integrity for over 40 years.

Collaborate with a supportive and professional interdisciplinary team.

Enjoy a role that blends education, outreach, and community impact.

Competitive compensation and comprehensive benefits package.

Benefits: Monthly bonus position if target/goals are met

403b Retirement Account and generous company match.

Medical, Vision, and dental; some plans qualify for a Health Saving Account (HSA)

Up to 27 days of PTO/Holiday

Group & Voluntary Life / Accidental Death & Dismemberment Insurance

Tuition Reimbursement

Pet Insurance

Employee Discounts

Employee Assistance Program

Monday-Friday 8:00am-5:00pm

Worksite address

castro valley, CA, 94546, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.