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Job description
Be a Champion for Those Who ServedCommunity Resource Specialist / Case Manager Every Veteran deserves dignity, stability, and the opportunity to thrive. As a Community Resource Specialist / Case Manager , you'll play a critical role in making that vision a reality. This position is more than case management-it's about advocacy, empowerment, and connection . You will walk alongside Veterans and their families, helping them overcome barriers to care, secure housing, strengthen financial stability, and build lasting pathways toward independence.
If you are driven by purpose, believe in person-centered care, and want to ensure that no Veteran faces homelessness or instability alone, this role offers the opportunity to create meaningful change every single day.
What You'll DoAssessment & Person-Centered Care Planning Conduct thoughtful, non-clinical assessments with Veterans, families, and interdisciplinary teams
Review Intake Specialist assessments to determine immediate and long-term supportive service needs
Identify each Veteran's strengths, challenges, and personal goals
Develop and manage Single Coordinated Care Plans and Housing Stability Plans
Continuously evaluate progress, address barriers, and adjust care strategies to achieve the best outcomes
Case Management & Supportive Services Provide comprehensive, strengths-based case management that promotes housing security and overall well-being
Deliver supportive services to homeless Veterans while maintaining complete and accurate case files
Request and coordinate Temporary Financial Assistance with Program Manager approval
Develop thoughtful discharge plans with referrals and follow-up supports to ensure continuity of care
Execute participation agreements and maintain active engagement with program participants
Housing Stability & Financial Empowerment Provide housing stability counseling and connect Veterans to rental assistance, subsidies, and housing programs
Educate participants on Fair Housing rights, tenant responsibilities, lease agreements, and financial literacy
Offer financial counseling and assist Veterans in creating and maintaining sustainable personal budgets
Referrals, Partnerships & Community Engagement Build and maintain strong relationships with community partners and service providers, including:
VA benefits, vocational rehabilitation, and employment services
Healthcare, education, and workforce development programs
Childcare, legal assistance, emergency resources, and daily living supports
Serve as a liaison between Veterans, VA systems, and community healthcare programs
Represent the program professionally with community agencies and the public
Advocacy, Education & Veteran-Centered Support Empower Veterans to communicate their preferences and goals through shared decision-making
Advocate for culturally responsive, Veteran-centered care
Provide education, emotional support, and resource navigation for Veterans and their families
Support Veterans in addressing treatment or medication concerns by facilitating open dialogue with providers
Monitoring, Evaluation & Documentation Track Veteran progress and document services, outcomes, and assessments in case management and HMIS systems
Evaluate the effectiveness of referrals and interventions; modify plans to improve outcomes
Ensure all documentation is accurate, timely, confidential, and compliant
Collaboration & Teamwork Coordinate transportation services and distribute bus tickets as needed
Actively participate in team meetings, program planning, and policy development
Perform other duties as assigned in support of the mission
What Success Looks Like 95% of Veterans complete assessments and individualized care plans within 30 days of intake
85% of participants show measurable progress toward care or housing goals within 90 days
90% of enrolled Veterans maintain or secure stable housing within six months
100% of Temporary Financial Assistance requests processed within required timelines
85% of participants demonstrate improved budgeting or financial stability within 60 days
90% of Veterans connected to at least one external service within 30 days
Active collaboration with at least five community partner agencies annually
100% of case notes and HMIS entries completed within 48 hours
Zero major compliance findings in internal or external reviews
Why This Role Matters You will be a trusted advocate and guide for Veterans navigating complex systems
Your work directly impacts housing stability, financial wellness, and long-term independence
You'll collaborate with a passionate team committed to honoring service with action
Every success story begins with connection-and you'll help make that possible
Qualifications:
BSW is required, MSW preferred
Minimum two years' experience navigating healthcare and the healthcare systems
Experience delivering services to SUD, COD, or homeless population preferred
Valid driver's license and proof of current insurance
Experience working with Veterans is preferred
If you're ready to turn compassion into action and help Veterans build stronger, more stable futures, we invite you to join us. Apply today and be part of a mission that truly matters.
Worksite address
waukesha, WI, 53188, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.