About this opportunity
CubeSmart Self Storage lists this Help Desk Support Analyst - Tier 1 opportunity in malvern, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Help Desk Support Analyst - Tier IThis is a hybrid role based out of Malvern, PA (3 days in office)CubeSmart is currently seeking a Help Desk Support Analyst - Tier I to join the Information Technology team at our corporate office in Malvern, PA. The Help Desk Support Analyst - Tier I provides first level support for both corporate and field personnel.CubeSmart's award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.ResponsibilitiesProvide first level support by answering, evaluating, and prioritizing incoming telephone, voicemail and email requests from both corporate and field personnel with hardware, software, networking and other computer related problemsRemotely install new hardware and software upgrades in accordance with established procedures and software licensing agreements.Assist in the set-up and installation of new personal computer equipment.Escalate calls as appropriate to other IT team members.Monitor computer virus activity and assists in the deployment of virus protection software on personal computers.QualificationsMust be flexible to work day, evenings and weekendsSolid computer skills, word processing, spreadsheet and database software knowledge.Strong customer-service mentalityEffective oral and written communication skills and strong interpersonal skills.Basic understanding of computer networksFamiliarity with mobile devicesAbility to work with and train end-users with various degrees of computer knowledge.Effective time management skills and strong attention to detail.Ability to perform duties with a high level of accuracy and document the results of efforts.Bachelor's degree preferred, but not requiredWe are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity
Worksite address
malvern, PA, 19355, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.