Job description
Title: Help Desk Technician – Tier 1
Location: Remote
Hours: Monday-Friday 8am-5pm EST, 1 Hour Lunch
Pay: $11.50-12.50/hour
Type: Contract, long-term. No end date.
Start: July 2026
Job Description:
Provide professional end-user support via telephone, email or web submits
Provide restorative or maintenance actions to resolve end-user problems
Responds to end-user problems based on standard procedures
Track incidents and calls, including but not limited to, entering data into the database timely and accurately
May be responsible for ensuring systems are configured properly
Job Requirements:
Reliable Internet Connection
Ability to pass a background check
Requires excellent customer service skills
Solid foundation of Personal Computer experience
Troubleshooting capability
Overall knowledge of desktop productivity products
Ability to work in a team environment
Proven ability to remain flexible in a changing environment
Attendance and schedule adherence are requirements of this position
Knowledge in Ticketing Systems, VPN, Virtual environments, and Active Directory a plus
May require additional project-specific training
Benefits Information:
Eligible for Health Benefit Coverage following 60 days of employment
401k After 1 Year.
Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.