About this opportunity
SpotOn lists this Helpdesk Tech II opportunity in san francisco, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join to apply for the Helpdesk Tech II role at SpotOn
About SpotOn We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award‑winning point‑of‑sale to AI‑powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
Rated the top‑rated point‑of‑sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
Helpdesk Technicians support SpotOn Employees and Contractors both global and local requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned.
Essential Functions
Keep regular office hours in assigned SpotOn office
Handling tickets for tasks such as;
User administration (onboarding, offboarding, changes, resets, unlocks, etc)
Desktop support (hardware, software, and services)
Licensing (provisioning and deprovisioning)
Hardware requests
Asset tracking (assignment, return, retirement)
Auditing (User and Accounts)
Regular maintenance and patching
Basic hardware setup and repair
Minimum Qualifications
Intermediate Knowledge of Okta User/Group Management
Intermediate Knowledge of Google Workspace User/Group Management/Administration
Intermediate Knowledge of Macintosh and Windows Configuration and Administration
Moderate Skill in Troubleshooting Desktop Hardware
Basic Skill in Upgrading and basic repair of PC hardware
Moderate Knowledge with Networking Technologies
Moderate Knowledge in VoIP Softphone and Telephony Services
Good US English verbal and written communication skills (multi‑lingual preferred)
Experience Requirements
3 years in similar Helpdesk role
2 years with Google Apps for Business or similar service
2 years with Okta or similar service
Education Requirements
High school diploma
CompTIA A+, Network+, and/or Tech+ or similar preferred
Benefits:
Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
Compensation:
Our base pay range is $30/hr-42/hr for this role. Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan.
Base salary range: $30 USD - $42 USD. The base salary range listed will vary depending on location and experience.
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
SpotOn is an e‑verify company.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Software Development
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Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.