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Job description
Home Care Scheduler (Some Caregiving Experience Preferred), Tewksbury MA (Full Time or Part Time)BrightStar Care is seeking a Home Care Scheduler to support our growing home care operations. This role is ideal for someone with caregiving or home care experience who enjoys coordinating care, supporting caregivers, and being a reliable point of contact for clients and families. You will play a critical role in ensuring seamless care delivery by managing schedules, handling call-outs, supporting client intake, and assisting with in-person orientations.Key ResponsibilitiesCaregiver Scheduling & Coverage Schedule caregivers to meet client care needs efficientlyManage last-minute call-outs, shift changes, and emergency coverageEnsure proper staffing levels and continuity of careClient Intake & Communication Answer incoming calls from clients, families, and caregiversAssist with new client intake, gather information, and coordinate start of careServe as a point of contact for day-to-day client and caregiver communicationOperations & Orientation Support Assist with in-person caregiver orientations, including check-ins and paperwork coordinationSupport onboarding and scheduling for newly hired caregiversMaintain accurate documentation in scheduling and client management systemsCare Coordination Collaborate with the Director of Nursing and management team to support care plansHelp ensure smooth transitions from hospital or rehab to home care servicesStep in to assist with caregiving tasks when needed (preferred experience)Qualifications & ExperiencePrevious experience in home care scheduling, caregiving, or healthcare coordination preferredHHA, or some hands-on caregiving experience strongly preferred to cover call outs on need basisDriver's License, CPR certificate and TB test results are neededStrong communication and customer service skillsComfortable handling a fast-paced environment and urgent staffing needsOrganized, detail-oriented, and dependableBasic computer skills; experience with scheduling software is a plusAbility to multitask and problem-solve independentlySkills & AttributesCompassionate, patient, and professional demeanorStrong phone etiquette and interpersonal skillsProactive and solution-oriented mindsetTeam player willing to support operations as neededAbility to remain calm under pressureWhat We OfferFlexible work schedule (2-3 days in office)Paid trainingSupportive, team-oriented work environmentOpportunity to grow within a respected home care organizationMeaningful work that makes a difference in seniors' lives
Worksite address
tewksbury, MA, 01876, US
Who can apply
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