About this opportunity
Topaz HR lists this Homecare Operations Coordinator opportunity in new york city (brooklyn), New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Overview
A leading Homecare provider is seeking proactive and high-energy Staffing Operations Coordinator to oversee daily caregiver scheduling and ensure consistent, uninterrupted home care services.
This position plays a vital role in coordinating caregiver coverage, resolving scheduling challenges, and supporting patients, caregivers, and clinical teams in a fast-paced environment. The ideal candidate thrives under pressure, excels at multitasking, communicates effectively, and takes ownership of ensuring every patient receives the care they need.
Responsibilities
Coordinate and schedule Home Health Aides (HHAs) based on patient needs, caregiver availability, location, language, and qualifications
Monitor daily schedules and proactively resolve callouts, staffing shortages, scheduling conflicts, and last-minute coverage needs
Coordinate start-of-care scheduling for new patients
Utilize HHAeXchange to manage schedules, verify Electronic Visit Verification (EVV), and resolve scheduling discrepancies
Investigate and follow up on missed, incomplete, or late visits to ensure continuity of care
Maintain accurate scheduling records, case notes, and service documentation
Communicate scheduling updates with caregivers, patients, families, and internal team members
Serve as a liaison between patients, caregivers, nurses, and administrative staff
Monitor scheduling performance and operational metrics, including missed visits and staffing efficiency
Escalate clinical concerns or complex scheduling issues to the appropriate team
Ensure scheduling activities comply with agency policies and payer guidelines
Qualifications
High school diploma or equivalent required
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Excellent verbal and written communication skills
Strong problem-solving and critical-thinking abilities
Consistent attention to detail and ability to work independently
Proficiency with Microsoft Office 365 and general computer applications
Minimum typing speed of 40 WPM
Experience with HHAeXchange, EVV systems, Salesforce, or similar scheduling software is preferred
Experience in Homecare or related healthcare field preferred
Bilingual in Spanish, Russian, or another language commonly spoken in the NYC area is a plus
Reliable attendance, flexibility to work overtime and dependable transportation are required
Compensation & Benefits
$25–$30+ per hour + bonus (based on performance)
Full-time employment in Williamsburg NY
Opportunities for professional growth and career advancement
Supportive and collaborative office environment
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.