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Job description
Benefits
Health insurance
Paid time off
Job Description: Program Director/ Case Manager Family Shelter
QUALIFICATIONS:
Minimum Bachelor’s degree in Social Work and accompanying license in New York State or related degree from an accredited university.
Good character as evidenced by at least two (2) letters of recommendation from unrelated individuals knowledgeable of the person's background, qualifications, and experience.
Experience in program management, supervision, and homeless services.
Clearance from the central register for Child Abuse and Maltreatment.
A valid driver's license.
Physical ability to climb stairs daily
RESPONSIBILITIES
Works at Program site, 4 unit mother/child homeless shelter, providing overall supervision of staff, delivery of professional and confidential services for the residents, and information and referral services to those seeking assistance through Mercy Center Ministries Inc. In consultation with Executive Director and Board of Directors, develop procedures and professional direction for agency programs. Shelter Management:
Ensure appropriate use of department mandated systems, such as Shelter Online Attendance Reporting (SOAR) and Homeless Management Information System (HMIS) and DSS AWARDS, when available
Develop and maintain collaborative partnership with community agencies that provide linkages and services to agency adults, children, and programs.
Maintain good relationships with town, neighbors, first responders
Provide 24/7 on-call services to program staff; ensure timely notification of serious incidents to the Department and timely submission of serious incident report in SMS
Maintain staffing plan as per contract with DSS. Schedule all shelter coverage, evaluation of shelter staff, corrective actions for shelter staff as needed
Any other administrative and/or compliance related responsibility required by the Department
Ensure proper training for each staff member, as per OTDA/DSS requirements
Ensure completion of monthly fire drills at each site, on rotating shifts
Provide crisis management, including issues related to clients experiencing challenges following rules or engaging with staff
Responsible for the timely scheduling of semi- annual site inspection with the Department, accompany the inspector for each site visit, schedule repairs and needed.
Document and oversee all client and facility emergencies, provide support to staff as needed, including emergency relief. Calls from staff on duty to supervisor should be returned in under 1 hour depending on the nature of the message left.
Responsible for service coordination with the clients to assist them in their move to permanent housing
Responsible for ensuring a clean, safe, and functional site doing rounds of entire site 2x per shift and documenting it.
Provide direct supervision, and schedule training for shelter staff
Perform 90-day and annual staff evaluations
Document staff development including corrective actions and policy review meetings
Case Management
Ensure all clients referred by the Department are checked in –in when they arrive, no matter the time of day
Ensures duties of housing and all other shelter staff are completed thoroughly and timely
Document and oversee all client and facility emergencies
Oversee admission, client needs assessment and ILP completion; ensure all housing applications, violations, and discharges are completed thoroughly
Complete shelter admission packet and intake (to be defined by the Department) at client’s admission to the shelter
Complete initial service plan with all clients within 10 days of admission, and every 2 weeks thereafter; document action steps client must take to progress towards permanent housing
Ensure residents are always provided with nutritional meals
Work with client to identify exit plan and timeframe
Ensure client applies for and maintain a temporary assistance case
Assist client to budget for and pay their shelter obligation
Advise, guide, assist and motivate clients to become proactive in attaining all goals to become independent and to maintain responsibility for themselves, their children, and environment
Maintain communication with Executive Director on progress of all clients
Maintain confidentiality of the clients’ personal information
Completed all applicable housing applications each client may be eligible for, including but not limited to Single Point of Access (SPA), permanent supportive housing (PSH), shelter supplement program (SSP)
Develop transition plan with client once preparing to move to permanent housing
Plan and lead weekly house meetings for residents
Housing
Responsible to assist clients identify housing options
Establish and maintain permanent housing resource list, to include landlords, management companies, housing developments, local housing authorities, real estate agency, etc.
Develop a working relationship with all permanent housing resources
Make housing appointments for residents for residents and accompany whenever possible
Advocate for clients with landlords and real estate agents
Assist residents in making housing calls and ensure housing logs are correct
Submit monthly housing logs to the Department listing all permanent housing searches
Secure housing leads from newspapers, internet, real estate agencies and other outside sources and distribute housing leading to all residents
Arrange for transportation so residents can view housing leads
Assist client in all activities once linked to housing-paperwork, TA requirements, etc.
Any other housing related responsibility require by the Department
Administrative Responsibilities
Meet for Director’s meeting with peer Directors, Executive and Associate Directors bi-weekly.
Assist at Fundraisers
Inform Executive Director of potential admission/discharge; and any emergency crisis involving the residents
Attend Board of Directors meetings as required
Complete recordings, reports, statistics as described and required by funding and supervisory agencies *Other Duties as requested.
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Who can apply
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