About this opportunity
Alterra Mountain Company lists this Homeowner Services Manager - Year Round opportunity in deer valley, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Year Round Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
Perks
Deer Valley season pass
free skiing or riding at other Alterra Resorts and select local Utah resorts
Friends and family ski discounts
free staff ski lessons and discounted rentals (winter staff only)
Subsidized meals at Employee Dining Rooms offered for staff while on shift
Subsidized housing options available for seasonal full-time staff
Discounts for staff members at restaurants, shops, and service providers in Park City
Healthcare options are available for staff members
401k plan with company match
Purpose of Position
Enhance the homeowner experience by serving as the primary point of contact for the 85 owners at the Lodges with steady communication, administrative management and service coordination while supporting the effective operation of the HOA. This is a high touch point position which requires being onsite for 5-days a week.
Responsibilities
Promote ongoing communication with owners related to unit status
Perform unit checks, upgrade letters, and provide feedback to owners regarding units
Facilitate paperwork, transfer ownership, create new owner billing account and establish communication with new owners when a unit is sold
Manage and coordinate the onboarding of all new owners, ensuring they are up and running within 30-days
Contact the title company to get a copy of the warranty deed for new owners when a unit is sold to ensure the date of transfer to the new owners
Handle owner reservations
Provide billing information, create and review monthly owner statements for accuracy and provide backup to be mailed with statements
Share a quarterly newsletter to provide information on property updates, local information, and revenue forecast
Provide timely response to owners’ questions regarding rentals, unit availability, reservations, and revenue statements
Update gross revenue spreadsheet to provide revenue information for owners and realtors
Continually look for ways to improve the owner vacation residence experience and to reduce HOA expenditures
Establish centralized owner information for all departments to view
Provide timely response to realtors’ requests for information in support of a sale
Assist owners and maintenance/housekeeping departments with maintenance requests and condominium upgrade projects
Prepare notifications and assist in preparation of annual homeowners meeting
Attend quarterly HOA meetings
Review monthly financial statements, process invoices, and maintain files
Assist with Deer Valley marketing on property websites to ensure accuracy
Prepare end-of-year tax information with breakdowns of expenses and revenue
Assist operationally as needed with guest services duties (front desk, warm welcome at check-in), general store and housekeeping
Other duties as assigned
Qualifications
Must be highly proficient in computer skills and systems
Strong communication skills both written and verbal
Must maintain confidentiality at all times
Dates of Employment
Year Round
Pay Rate
Salaried Deer Valley Resort is an Equal Opportunity Employer. Find a great job at a resort that’s not only one of the best in the world, but it also feels a lot like home. Our outstanding perks and benefits include a NEW starting wage of $20 per hour, 401k, health benefits, ski privileges, subsidized meals, discounts, and more! Explore indoor and outdoor opportunities in: Food & Beverage, Housekeeping, Lodging Operations, Mountain Operations, and Ski School.
Employment Eligibility
E-Verify Participation Right to Work
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.